Twist Ear Cuff
Material: Australian precious metals. Sterling silver or 23ct yellow gold vermeil.
Weight: Lighter than an eggshell. All earrings weigh less than 9 grams.
Size: Everyday wear.
How it’s Made: Ethically manufactured. Designed & made in Sydney Australia by a small group of goldsmiths and silversmiths using modern & experimental practices in tandem with ancient jewellery-making methods that date back 6,000 years.
Delivery: Made using a stringent 12 step quality assurance process. Please allow 21 days for delivery from purchase.
Please refer to our care, shipping and returns policies below prior to purchase.
Each piece is handmade from recycled sterling silver and requires delicate handling. Please store your jewellery in the pouch provided and avoid hot water, make-up, perfume, chemicals, and sweat to increase the longevity of your piece. In case of oxidisation, please use a soft cloth and gently clean.
Gold vermeil is a layer of gold over a base of sterling silver. Unfortunately we are unable to guarantee how long the gold layer will stay in impeccable condition, as it depends on how it is worn and handled. Please avoid soap, perfume, chemicals and sweat
Released from Love is made to last centuries not seasons using a stringent quality assurance process, and we guarantee jewellery free of manufacturing defects. However, we understand that accidents happen.
Released from Love cannot be held responsible for defects caused by improper use, carelessness, aesthetic changes, and damage due to normal wear and tear, however we are able to offer an in-house restoration and repairs service.
Please refer to the rate cards below that are based off Australian industry standards.
Cleaning & Polishing: $39 for silver and $89 for gold vermeil (this price also include re-plating).
Repairing Broken or Bent Posts: $49 for silver and $99 for gold vermeil (this price also includes polishing and re-plating).
Repairing Chains: Between $49 - $149 for sterling silver and gold vermeil.
Replacing Butterfly Backs: $19 for silver and $29 for gold vermeil.
Please email us at email@example.com to fully discuss your situation and we can provide more information.
QUALITY ASSURANCE POLICY
Each piece goes through our 12 step quality assurance program prior to release.
Steps 1-8: Iterative prototyping that follows rules of improve, recycle, or keep.
Step 9: Prototype finalised.
Step 10: Piece is cast in recycled sterling silver, sanded, soldered and polished.
Steps 11-12: Each piece is spot-checked by founders Hannah Roche and Lachlan Malone prior to release.
All our jewellery is one of a kind and handmade to order by a small team of artisans. please allow up to 21 days for delivery. If you need your piece sooner, please send us an e-mail and we will see what we can do.
Shipping within Australia
We offer complimentary shipping for all items sent within Australia and include tracking and signature on delivery. All items are shipped via Sendle, a premium carbon neutral delivery service. Unfortunately Sendle is unable to deliver to PO Boxes, so in the event a PO Box is entered as the delivery address, we will ship your order via Australia Post with signature on delivery.
International orders are shipped for a flat rate of $29. All prices are in Australian dollars and are not inclusive of any overseas taxes, duties or customs charges you may be liable for.
All care is taken in the prompt delivery of your order, however Released from Love does not take responsibility for delays in postage, if incorrect postal address information is provided or if an item is stolen on the delivery premises. We are unable to redirect order after items have been dispatched, and we are unable to refund or replace items that are tracked as being delivered.
All sales are final and exchanges or refunds are not accepted simply for change of mind, so please choose carefully before placing an order. if you have any questions you can contact us at firstname.lastname@example.org
In the unlikely event you receive an item that you believe is damaged or defective, we require that you e-mail email@example.com within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photo of the item. We reserve the right to deny any request for return, exchange, or repair.
If you purchased a Released from Love piece from another retailer, please consult that retailer’s policies. We are not responsible for items purchased from other retailers.