Each piece is handmade from recycled sterling silver and requires delicate handling. Please store your jewellery in the pouch provided and avoid hot water, make-up, perfume, chemicals, and sweat to increase the longevity of your piece. In case of oxidisation, please use a soft cloth and gently clean.
Gold vermeil
Gold vermeil is a layer of gold over a base of sterling silver. Unfortunately we are unable to guarantee how long the gold layer will stay in impeccable condition, as it depends on how it is worn and handled. Please avoid soap, perfume, chemicals and sweat
REPAIRS
Released from Love is made to last centuries not seasons using a stringent quality assurance process, and we guarantee jewellery free of manufacturing defects. However, we understand that accidents happen.
Released from Love cannot be held responsible for defects caused by improper use, carelessness, aesthetic changes, and damage due to normal wear and tear, however we are able to offer an in-house restoration and repairs service.
Please refer to the rate cards below that are based off Australian industry standards.
Cleaning & Polishing: $39 for silver and $89 for gold vermeil (this price also include re-plating).
Repairing Broken or Bent Posts: $49 for silver and $99 for gold vermeil (this price also includes polishing and re-plating).
Repairing Chains: Between $49 - $149 for sterling silver and gold vermeil.
Replacing Butterfly Backs: $19 for silver and $29 for gold vermeil.
Please email us at hello@releasedfromlove.com to fully discuss your situation and we can provide more information.
QUALITY ASSURANCE POLICY
Each piece goes through our 12 step quality assurance program prior to release.
Steps 1-8: Iterative prototyping that follows rules of improve, recycle, or keep.
Step 9: Prototype finalised.
Step 10: Piece is cast in recycled sterling silver, sanded, soldered and polished.
Steps 11-12: Each piece is spot-checked by founders Hannah Roche and Lachlan Malone prior to release.
General
This website, www.releasedfromlove.com is owned and operated by Suro Studio Pty Ltd (ABN 67 622 244 928).
The following Terms and Conditions apply to all visitors and users of the Released From Love website, www.releasedfromlove.com (“the Site”). By accessing or using the Site in any manner, all users and visitors agree to be bound by these Terms and Conditions.
Released From Love is not liable to any person for any loss in relation to the use of the Site. Released From Love reserves the right to seek all remedies available for any breach of these Terms and Conditions.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions at any time.
These Terms and Conditions are to be interpreted in accordance with the relevant laws of Australia.
Terms of Sale
Released From Love is based in Australia and all products and fees are in Australian Dollars (AUD).
Please note that every item on the Site is handmade and therefore may not be identical the item displayed on the Site. Items cannot be returned on the basis of variation from the item as displayed on the Site.
By ordering and paying for an item from the Site, you are making an offer to purchase that item, which offer is subject to the following terms and conditions and availability.
All items available for purchase on the Site are made to order and take up to 21 business days for delivery.
We reserve the right to reject any order you place with us. You will receive an email confirmation when your order has been accepted. All prices advertised on the Site are subject to change without notice.
Shipping
All domestic orders [Aus] made on the Site will be delivered to the user with Sendle Courier Service. Domestic Shipping is complimentary. We reserve the right to charge a delivery fee at any time.
All international orders made on the Site will be delivered to the user with Sendle Courier Service. A flat shipping rate of AUD$29.00 applies to all international orders. Any international duties, taxes or charges that may be applied in the user’s country of residence are the sole responsibility of the user.
All care is taken in the prompt delivery of your order, however Released from Love does not take responsibility for delays in postage or if an item is stolen on the delivery premises. We are unable to redirect order after items have been dispatched, and we are unable to refund or replace items that are tracked as being delivered. Released From Love is not liable for any losses incurred due to incorrect details resulting in lost or delayed orders.
Returns
All sales are final and unfortunately we do not offer refunds or exchanges for change of mind so please choose carefully. If you have any questions, please reach out to us at hello@releasedfromlove.com
If an item purchased from the Site has a major problem which cannot be repaired, Released From Love will offer an exchange.
In the unlikely event you receive an item that you believe is damaged or defective from manufacturing faults, we require that you email hello@releasedfromlove.com within 48 hours of receipt of order and include tour name, proof of purchase, a photo of them item and description of the issue. We will repair the item within a reasonable time. If the item is not repaired within a reasonable time, the user will be entitled to choose a replacement or refund.
If an item is returned for any reason, the user will incur the cost of return shipping to Released From Love. Returned items must be packed in their original packaging and sent to Released From Love via Australia Registered Post.
Released From Love will incur the costs of shipping any repaired or replacement items to the user.
If you purchased a Released from Love piece from another retailer, please consult that retailer’s policies. We are not responsible for items purchased from other retailers.
Intellectual Property
The user agrees not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The Site is owned by Released From Love, and is subject to copyright. All information and material on the Site is protected by Australian copyright laws, and specifically the Copyright Act 1968 [Cth]. You must not copy, adapt, reproduce, broadcast, store, distribute, print, publish, create derivative works from any information or material on the Site. You must not use or apply, for commercial purposes any material or information on the Site, without the prior written consent of Released From Love.
Nothing on the Site gives rise to and cannot be construed as granting any licence or the right to use any trademark appearing on the site without written permission of Released From Love.
Privacy
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
You may withdraw your consent and opt out of e-mail marketing at any time.
