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Policies

General

This website, www.releasedfromlove.com is owned and operated by Suro Studio Pty Ltd (ABN 67 622 244 928). The following Terms and Conditions apply to all visitors and users of the Released From Love website, www.releasedfromlove.com (“the Site”). By accessing or using the Site in any manner, all users and visitors agree to be bound by these Terms and Conditions. Released From Love is not liable to any person for any loss in relation to the use of the Site. Released From Love reserves the right to seek all remedies available for any breach of these Terms and Conditions. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions at any time. These Terms and Conditions are to be interpreted in accordance with the relevant laws of Australia.

Terms of Sale

Released From Love is based in Australia and all products and costs are in Australian Dollars (AUD). Please note that every item on the Site is handmade and therefore may not be exactly identical to the item displayed on the Site. Items cannot be returned on the basis of variation from the item as displayed on the Site. By ordering and paying for an item from the Site, you are making an offer to purchase that item, which offer is subject to the following terms and conditions and availability. All items available for purchase on the Site are made to order and take up to 21 business days for delivery. We reserve the right to reject any order you place with us. You will receive an email confirmation when your order has been accepted, and an email confirmation when your order has been shipped.  All prices advertised on the Site are subject to change without notice.

Promotional offers

Gift With Purchase terms: 

1. Gift automatically applied at checkout for orders over $199.
2. Valid until 31st May AEST
3. Cannot be used in conjunction with other promotional offers including but not limited to 10% off for first time buyers.
4. Offer available through Released From Love's online store only

5. One gift per order applicable. 
6. Offer not available with Released From Love e-gift cards

 

Released From Love Virtual Gift Cards are sold subject to the following terms and conditions: 

1. Gift Cards are valid for 3 years from the date of purchase
2. Gift Cards can be redeemed against all products on www.releasedfromlove.com 
3. Gift Cards cannot be returned or redeemed for cash
4. If your order total is less than the value of the Gift Card, the remaining balance will be available and can be redeemed against subsequent orders
5. All remaining balances exceeding the value of your gift credit  must be paid using an alternate payment method
6. Virtual Gift Cards will be e-mailed to the purchaser once the full order has been processed and payment has been taken
7. Released From Love is not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser
8. Released From Love is not responsible if a Gift Card is lost, stolen, destroyed or used without permission
9. Released From Love reserves the right to cancel a Gift Card or Credit Note if we deem such action necessary
10. Promotion codes cannot be applied to the purchase of Gift Cards
11. Sales tax and shipping is applicable on any products purchased with a Released From Love Gift Card

Shipping

All orders within Australia made on the Site will be delivered to the user with Sendle Courier Service. We reserve the right to charge a delivery fee at any time. All international orders made on the Site will be delivered to the user with Sendle Courier Service. A flat shipping rate of AUD$25.00 applies to all international orders. Any international duties, taxes or charges that may be applied in the user’s country of residence are the sole responsibility of the user. All care is taken in the prompt delivery of your order, however Released From Love does not take responsibility for delays in postage or if an item is stolen on the delivery premises. We are unable to redirect order after items have been dispatched, and we are unable to refund or replace items that are tracked as being delivered. Released From Love is not liable for any losses incurred due to incorrect details resulting in lost or delayed orders.

Returns

All sales are final and unfortunately we do not offer refunds or exchanges for change of mind so please choose carefully. If you have any questions, please reach out to us at hello@releasedfromlove.comIf an item purchased from the Site has a major problem which cannot be repaired, Released From Love will offer an exchange. In the unlikely event you receive an item that you believe is damaged or defective from manufacturing faults, we require that you email hello@releasedfromlove.com within 48 hours of receipt of order and include your name, proof of purchase, a photo of the item and description of the issue. We will repair the item within a reasonable time.  If the item is not repaired within a reasonable time, the user will be entitled to choose a replacement or refund. If an item is returned for any reason, the user will incur the cost of return shipping to Released From Love. Returned items must be packed in their original packaging and sent to Released From Love via Australia Registered Post. Released From Love will incur the costs of shipping any repaired or replacement items to the user. If you purchased a Released from Love piece from another retailer, please consult that retailer’s policies.  We are not responsible for items purchased from other retailers. 

Intellectual Property

The user agrees not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The Site is owned by Released From Love, and is subject to copyright. All information and material on the Site is protected by Australian copyright laws, and specifically the Copyright Act 1968 [Cth]. You must not copy, adapt, reproduce, broadcast, store, distribute, print, publish, create derivative works from any information or material on the Site. You must not use or apply, for commercial purposes any material or information on the Site, without the prior written consent of Released From Love. Nothing on the Site gives rise to and cannot be construed as granting any licence or the right to use any trademark appearing on the site without written permission of Released From Love.

Privacy

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. You may withdraw your consent and opt out of e-mail marketing at any time.